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Getting Started

Service Queries

1. What Services Do We Offer?

Visit the X-Verity Website and click on the Services

We offer a variety of services:

  1. Website Design: Our expert team creates engaging and user-friendly websites tailored to your brand
  2. Graphic Design: We design eye-catching graphics for various purposes, from logos and marketing materials
  3. Presentation Design: Transform your ideas into visually stunning presentations that captivate your audience
  4. UI/UX Design: We craft intuitive and aesthetically pleasing user interfaces, enhancing user experiences in digital applications and websites.
  5. Digital Marketing: Our digital marketing services help boost your online visibility, drive traffic, and generate leads through strategies like SEO, PPC, and social media marketing.

To submit a service query, click on “Enquiry Now”

2. What is your Onboarding Process?

Our Onboarding process is simple, 

  1. Visit the Website: Visit the X-Verity and click on the Services
  2. Select the Service: Click on the service you need, and fill out the query form 
  3. Fill the Form: After filling in the information, Our team will  reach out to you to understand your requirements
  4. Talk To Us: After initial discussion, we will give you an estimate of our pricing based on the plan you choose 
  5. Make Payment: Once the payment is made, we create an X-Verity account 

You are officially onboarded with Us

3. What to Expect After Onboarding?

  • Make a Payment: Once payment is made, we create your X-Verity account.
  • Onboarding Call: We arrange a meeting with you to understand your design requirements.
    Our team will assist you with:
    1. Setting up 1:1 meetings.
    2. Explaining our work process and offering request guidance.
    3. Understanding your persona and Optimising workflow.
    4. Managing billing changes.
    5. Gathering feedback on work

If you require further assistance, you can email us at hello@x-verity.com or chat with us

4. How can I get in touch with my designer?

Need to make a revision or provide feedback on your latest design request?

 

There are several ways to contact your designer team at X-Verity:

  1. Email: You can reply directly to your designer’s email from your chosen email inbox or write us to hello@x-verity.com 
  2. Chat with Us: You can chat with us directly for quick communication and assistance.
  3. Schedule a Meeting: For a more in-depth discussion, you can schedule a meeting with our team to address your design needs effectively.

5. How to speed up the turnaround time for my Design with X-Verity?

If you’d like to make your work progress faster, you have an option:

  1. Upgrade Your Plan: To accelerate turnaround, upgrade to a higher-tier plan, which often comes with more resources and faster service.

If you’re unsure about the right choice for your specific needs, you can explore our “Which Plan Should I Adopt To” page for guidance. 

For personalized assistance, email us at  hello@x-verity.com

We’re here to help you find the perfect solution for your requirements.

6. Where can I Find your Previous Projects?

You can easily find our previous  work in a few steps:

  1. Visit the X-Verity
  2. Navigate to our  “Works” section.
  3. Browse through the showcased projects and designs.
  4. Click on any project that interests you to see more details.
  5. Enjoy exploring our creative works!

7. Can I customize your services to fit my unique requirements?

Let’s take a closer look at how to get started and  customize our services to your unique needs

  1. Contact Us: Visit the X-Verity and Contact Us 
  2. Discuss Needs: Our team will set a 1:1 meeting with you to understand your specific needs and goals.
  3. Tailored Service Plan: Our team will work with you to create a tailored service plan.
  4. Approve: Review and approve the customized service plan.

8. How can I track the progress of a service I've requested?

Stay in the loop with your projects by following these simple steps

  1. Login: Login to your X-Verity account on our website.
  2. Navigate to Projects: Go to the “Projects” section
  3. Select Task: Select the Task you want to track.
  4. Track Progress: You will find updates, milestones, and progress details there.

For further information, email us at hello@x-verity.com or chat with us

9. How long will it take to complete my design request or revision?

At X-verity, we’ve simplified the process of handling your requests and revisions into key steps:

  1. Request Analysis: We start by carefully understanding your request, and gathering the necessary details to grasp your needs.
  2. Planning and Strategy: Once we understand your requirements, we create a detailed plan, outlining the approach, and necessary resources.
  3. Quality Assurance: We review the design thoroughly to meet the highest quality standards and your expectations.
  4. Delivery: Your refined design is delivered promptly.

If you have any questions, our support team is ready to assist.

10. What are the Limitations of your services?

Our services have a few limitations depending on the type of plan you selected

  1. Time Constraints: The complexity of the project may affect turnaround times.
  2. Scope: Significant alterations beyond the project’s initial scope may require additional fees.
  3. Subjectivity: Design is subjective, and while we aim to meet your vision, personal preferences may vary.
  4. Copyright: We ensure our designs are original, but clients must handle copyright issues for third-party materials.
  5. Technical Limitations: Some design concepts may be limited by technical or platform-specific constraints.

11. I have multiple projects, What should I do?

We separate multiple requests into manageable tasks based on priority

  1. Contact Us: Reach out to us for your multi-request projects.
  2. Define Project Scope: Detail the number of requests, and types of design tasks, and set clear deadlines.
  3. Prioritize Requests: Identify the most critical requests. Establish a priority list to ensure essential tasks are handled first.
  4. Create Timeline: Collaborate with our creative team to create a project timeline. This schedule will define when each request is addressed and when the project reaches completion.
  5. Stay Updated: Stay in touch with our design team. Offer feedback, make revisions as needed

Contact us at hello@x-verity.com. or through chat support for assistance.